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Product Returns

RETURN POLICY

Returns may or MAY NOT be accepted depending on the item. But IN EVERY CASE, NO ITEMS WILL BE ACCEPTED and CREDIT WILL NOT BE ISSUED WITHOUT RETURN AUTHORIZATION ! NO EXCEPTIONS ! When a number is assigned, YOU are responsible for all return freight costs and proper packaging. You may then ship your item back under the following conditions.

  • Product must be in new condition - no cracks, scratches or signs of usage.
  • Product must be returned in its original packaging in SELLABLE CONDITION.
  • A Return Authorization must be requested from sunflowerfloralshop.com within 10 days of delivery of the product.
  • Once a Return Authorization has been received, products must be returned to sunflowerfloralshop.com within 10 days of the Return Authorization being issued. After that, NO CREDIT WILL BE ISSUED.
  • Broken or defective product, or wrong items shipped to you by mistake will be REPLACED OR CREDITED without cost to you. On all other accepted returns, YOU are responsible for all return freight costs and proper packaging. Upon our receiving the item IN GOOD, SALABLE CONDITION, we will credit your credit card for the amount of the merchandise only (Freight is not reimbursed) less a 20% restocking fee. After 30 days from date of shipment, NO returns or credit will be allowed.

CANCELLED or REFUSED ORDERS

Orders cannot be cancelled after the item has shipped. In case you changed your mind after placing the order and making the payment, the same must be intimated as soon as possible. In case the order is cancelled after the goods have been packed , but not shipped, a 25% restocking fee will apply.

Please complete the form below to request an RMA number.

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